What should I do if my mattress or its packaging is damaged upon delivery? Can I reject the shipment?
How to Handle and Potentially Refuse Delivery if a Mattress Arrives Damaged
Yes, you have the right to refuse a delivery if your mattress or its packaging arrives in damaged condition. We recommend that you carefully inspect both the mattress and its packaging before signing for the delivery. If you notice any issues—such as visible tears, punctures, stains, or other signs of damage—you should document them (take photos if possible) and notify the delivery person immediately. If the damage is significant, you can refuse the delivery to ensure you receive a product in proper condition. If you accept the delivery but discover concealed damage afterward, be sure to contact customer support as soon as possible for assistance.