---
title: Order and Delivery Questions | National Mattress Help Center
description: Order and Delivery Questions
---
[Skip to content](https://help.nationalmattress.ca/knowledge-base/order-and-delivery-questions#main-content)
English - Canada
Show submenu for translations
[More support](https://help.nationalmattress.ca/knowledge-base/kb-tickets/new) [Customer portal](https://support.nationalmattress.ca/tickets-view)
- [View All Mattresses](https://www.nationalmattress.ca/all-mattresses)
- [Mattress Accessories](https://www.nationalmattress.ca/accessories)
- [Deals](https://www.nationalmattress.ca/deals-and-flyers)
- [Visit Us](https://www.nationalmattress.ca/visit-us)
Open main navigation
Close main navigation
- [View All Mattresses](https://www.nationalmattress.ca/all-mattresses)
- [Mattress Accessories](https://www.nationalmattress.ca/accessories)
- [Deals](https://www.nationalmattress.ca/deals-and-flyers)
- [Visit Us](https://www.nationalmattress.ca/visit-us)
- English - Canada
Show submenu for translations
- [More support](https://help.nationalmattress.ca/knowledge-base/kb-tickets/new)
- [Customer portal](https://support.nationalmattress.ca/tickets-view)
- [Try Our Mattress Selector Tool](https://www.nationalmattress.ca/mattress-selector#selector-tab)
[Try Our Mattress Selector Tool](https://www.nationalmattress.ca/mattress-selector#selector-tab)
How can we help you?
- There are no suggestions because the search field is empty.
1. [National Mattress Help Center](https://help.nationalmattress.ca/knowledge-base)
2. [Order and Delivery Questions](https://help.nationalmattress.ca/knowledge-base/order-and-delivery-questions)
# Order and Delivery Questions
- [Disclaimer: Limitation of Liability for Delivery Damages](https://help.nationalmattress.ca/knowledge-base/disclaimer-limitation-of-liability-for-delivery-damages)
- [How do I schedule my delivery?](https://help.nationalmattress.ca/knowledge-base/how-do-i-schedule-my-delivery)
- [Do you offer financing or payment plans?](https://help.nationalmattress.ca/knowledge-base/do-you-do-financing)
- [What is the fee to have my old mattress bagged and placed at the curb for removal?](https://help.nationalmattress.ca/knowledge-base/can-you-please-tell-me-what-is-your-charge-to-bag-place-an-old-mattress-at-the-curb-i-live-in-a-single-residential-house-in-burlington-ontario-)
- [Can I drop off my old mattress for disposal at the pickup location for my new mattress?](https://help.nationalmattress.ca/knowledge-base/can-i-bring-my-old-mattress-for-disposal-to-the-pick-up-location-for-my-new-mattress-i-did-not-pay-a-disposal-fee)
- [How do I exchange an order that hasn’t been delivered yet?](https://help.nationalmattress.ca/knowledge-base/how-can-i-exchange-my-order-which-has-not-been-delivered-yet)
- [How long does it take to process my mattress order before it ships?](https://help.nationalmattress.ca/knowledge-base/how-long-does-processing-take-before-the-mattress-is-sent-out-for-delivery)
- [Do you offer immediate in-store pickup so I can take my mattress home right away rather than having it delivered?](https://help.nationalmattress.ca/knowledge-base/do-you-offer-walk-outs-i-go-to-the-store-buy-a-mattress-and-walk-out-with-it-rather-than-having-it-delivered)
- [How do I track my delivery?](https://help.nationalmattress.ca/knowledge-base/do-you-offer-delivery-tracking)
- [How do I pick up my order after placing it online?](https://help.nationalmattress.ca/knowledge-base/where-do-i-pick-up-my-order)
- [Do you offer free delivery?](https://help.nationalmattress.ca/knowledge-base/do-you-offer-free-delivery)
- [What should I do if my mattress or its packaging is damaged upon delivery? Can I reject the shipment?](https://help.nationalmattress.ca/knowledge-base/what-if-a-mattress-is-damaged-on-delivery-or-the-packaging-is-damaged-can-we-reject-the-delivery)
- [What is the earliest date you can deliver a mattress to a Toronto location?](https://help.nationalmattress.ca/knowledge-base/when-is-the-earliest-can-you-deliver-to-a-toronto-location)
- [When should I replace my mattress?](https://help.nationalmattress.ca/knowledge-base/when-is-it-time-to-buy-a-new-mattress)
- [How do I cancel an order?](https://help.nationalmattress.ca/knowledge-base/how-do-i-cancel-an-order)
- [How far do you deliver?](https://help.nationalmattress.ca/knowledge-base/how-far-do-you-deliver)
- [I live in a condo. I can reserve the elevator before my mattress arrives. What are my delivery options?](https://help.nationalmattress.ca/knowledge-base/hello-i-have-a-question-about-the-shipping-i-live-in-mississauga-square-one-area-i-live-in-the-condo-building-in-20th-floor-i-can-reserve-the-elevator-before-the-mattress-arri)
See less ▼
- [Order and Delivery Questions](https://help.nationalmattress.ca/knowledge-base/order-and-delivery-questions)
- [Mattress Guide](https://help.nationalmattress.ca/knowledge-base/mattress-guide#main-content)
- [Before Buying A Mattress](https://help.nationalmattress.ca/knowledge-base/mattress-guide#before-buying-a-mattress)
- [Basics Of Buying A Mattress](https://help.nationalmattress.ca/knowledge-base/mattress-guide#basics-of-buying-a-mattress)
- [Intermediate Mattress Guide](https://help.nationalmattress.ca/knowledge-base/mattress-guide#intermediate-mattress-guide)
- [Advanced Mattress Guide](https://help.nationalmattress.ca/knowledge-base/mattress-guide#advanced-mattress-guide)
- [Post Purchase](https://help.nationalmattress.ca/knowledge-base/mattress-guide#post-purchase)
- [Mattress Accessories](https://help.nationalmattress.ca/knowledge-base/mattress-accessories)
- [Questions Customers Have Asked](https://help.nationalmattress.ca/knowledge-base/questions-customers-have-asked)
- [Frequently Asked](https://help.nationalmattress.ca/knowledge-base/frequently-asked)
- [Exchange / Returns](https://help.nationalmattress.ca/knowledge-base/exchange-returns)
- [Most Popular Mattresses](https://help.nationalmattress.ca/knowledge-base/most-popular-mattresses)
- [Foam Mattresses](https://help.nationalmattress.ca/knowledge-base/foam-mattresses)
- [Innerspring](https://help.nationalmattress.ca/knowledge-base/innerspring)
- [Tight-top](https://help.nationalmattress.ca/knowledge-base/tight-top)
- [Stearns & Foster](https://help.nationalmattress.ca/knowledge-base/stearns-foster)
- [Low Motion Transfer](https://help.nationalmattress.ca/knowledge-base/low-motion-transfer)
- [Hypoallergenic Materials](https://help.nationalmattress.ca/knowledge-base/hypoallergenic-materials)
- [Mattress In A Box](https://help.nationalmattress.ca/knowledge-base/mattress-in-a-box)
- [Organic Materials](https://help.nationalmattress.ca/knowledge-base/organic-materials)
- [Firm](https://help.nationalmattress.ca/knowledge-base/firm)
- [Latex Mattresses](https://help.nationalmattress.ca/knowledge-base/latex-mattresses)
- [Beautyrest](https://help.nationalmattress.ca/knowledge-base/beautyrest)
- [Top Rated Mattresses](https://help.nationalmattress.ca/knowledge-base/top-rated-mattresses)
- [Mattresses On Sale](https://help.nationalmattress.ca/knowledge-base/mattresses-on-sale)
- [Mattress Warranty](https://help.nationalmattress.ca/knowledge-base/mattress-warranty)
- [Mattresses For Stomach Sleepers](https://help.nationalmattress.ca/knowledge-base/mattresses-for-stomach-sleepers)
- [Serta](https://help.nationalmattress.ca/knowledge-base/serta)
- [Value Mattresses](https://help.nationalmattress.ca/knowledge-base/value-mattresses)
- [Healthcare Mattresses](https://help.nationalmattress.ca/knowledge-base/healthcare-mattresses)
- [Crib Mattresses](https://help.nationalmattress.ca/knowledge-base/crib-mattresses)
- [King Size](https://help.nationalmattress.ca/knowledge-base/king-size)
- [RV (Short Queen) Size](https://help.nationalmattress.ca/knowledge-base/rv-short-queen-size)
- [Queen Size](https://help.nationalmattress.ca/knowledge-base/queen-size)
- [Twin Size](https://help.nationalmattress.ca/knowledge-base/twin-size)
- [Mattresses For Couples](https://help.nationalmattress.ca/knowledge-base/mattresses-for-couples)
- [Brand Name Mattresses](https://help.nationalmattress.ca/knowledge-base/brand-name-mattresses)
- [Best In Class Mattresses](https://help.nationalmattress.ca/knowledge-base/best-in-class-mattresses)
- [iComfort](https://help.nationalmattress.ca/knowledge-base/icomfort)
- [Twin XL Size](https://help.nationalmattress.ca/knowledge-base/twin-xl-size)
- [Mattresses For Side Sleepers](https://help.nationalmattress.ca/knowledge-base/mattresses-for-side-sleepers)
- [Extra-Firm](https://help.nationalmattress.ca/knowledge-base/extra-firm)
- [Euro-top](https://help.nationalmattress.ca/knowledge-base/euro-top)
- [Springwall](https://help.nationalmattress.ca/knowledge-base/springwall)
- [Zoned Support](https://help.nationalmattress.ca/knowledge-base/zoned-support)
- [Pillow-top](https://help.nationalmattress.ca/knowledge-base/pillow-top)
- [Memory Foam](https://help.nationalmattress.ca/knowledge-base/memory-foam)
- [Temperature Regulating](https://help.nationalmattress.ca/knowledge-base/temperature-regulating)
- [Evergreen Sleep](https://help.nationalmattress.ca/knowledge-base/evergreen-sleep)
- [Pocket Coil](https://help.nationalmattress.ca/knowledge-base/pocket-coil)
- [Eco-Friendly Manufacturing](https://help.nationalmattress.ca/knowledge-base/eco-friendly-manufacturing)
- [Mattresses For Students](https://help.nationalmattress.ca/knowledge-base/mattresses-for-students)
- [Medium-Firm](https://help.nationalmattress.ca/knowledge-base/medium-firm)
- [Chirofoam](https://help.nationalmattress.ca/knowledge-base/chirofoam)
- [Mattresses For Back Sleepers](https://help.nationalmattress.ca/knowledge-base/mattresses-for-back-sleepers)
- [Adjustable Bed Compatability](https://help.nationalmattress.ca/knowledge-base/adjustable-bed-compatability)
- [Cooling Features](https://help.nationalmattress.ca/knowledge-base/cooling-features)
- [Sealy](https://help.nationalmattress.ca/knowledge-base/sealy)
- [Best Selling Mattresses](https://help.nationalmattress.ca/knowledge-base/best-selling-mattresses)
- [Pressure Point Relief](https://help.nationalmattress.ca/knowledge-base/pressure-point-relief)
- [Edge Support](https://help.nationalmattress.ca/knowledge-base/edge-support)
- [Tempurpedic](https://help.nationalmattress.ca/knowledge-base/tempurpedic)
- [Full Size](https://help.nationalmattress.ca/knowledge-base/full-size)
- [Hotel Mattresses](https://help.nationalmattress.ca/knowledge-base/hotel-mattresses)
- [Breathable Materials](https://help.nationalmattress.ca/knowledge-base/breathable-materials)
- [Hybrid Mattresses](https://help.nationalmattress.ca/knowledge-base/hybrid-mattresses)
- [Mattresses For Children](https://help.nationalmattress.ca/knowledge-base/mattresses-for-children)
- [Antimicrobial Fabrics](https://help.nationalmattress.ca/knowledge-base/antimicrobial-fabrics)
- [Plush & Soft](https://help.nationalmattress.ca/knowledge-base/plush-soft)
- [Mattresses For Back Pain](https://help.nationalmattress.ca/knowledge-base/mattresses-for-back-pain)
- [Luxury Mattresses](https://help.nationalmattress.ca/knowledge-base/luxury-mattresses)
- About Us
- [Why Choose National Mattress](https://www.nationalmattress.ca/why-choose-us)
- [100% Canadian Made Mattresses](https://www.nationalmattress.ca/100-canadian-made-mattresses)
- [Reviews](https://www.nationalmattress.ca/national-mattress-reviews)
- [Canadian Mattress Guide](https://sleep.nationalmattress.ca/)
- [Environmental Sustainability](https://www.nationalmattress.ca/environmental-sustainability)
- [Return Policy](https://www.nationalmattress.ca/return-policy)
- [Privacy Policy](https://www.nationalmattress.ca/privacy-policy)
- [Terms and Conditions](https://www.nationalmattress.ca/terms-and-conditions)
- Our Services
- [Exclusive Coupons](https://www.nationalmattress.ca/exclusive-coupons)
- [FREE Express Delivery](https://www.nationalmattress.ca/free-express-delivery)
- [90 Night Comfort Guarantee](https://www.nationalmattress.ca/90-night-comfort-guarantee)
- [Price Match Guarantee](https://www.nationalmattress.ca/price-match-guarantee)
- [Manufacturer's Warranty](https://www.nationalmattress.ca/manufacturers-warranty)
- [Wholesale Program](https://www.nationalmattress.ca/wholesale-program)
- [Canada Employee Sleep Program](https://www.nationalmattress.ca/canada-employee-sleep-program)
- [Ultimate Mattress Buying Guide](https://www.nationalmattress.ca/ultimate-mattress-buying-guide)
- Brands
- [Sealy](https://www.nationalmattress.ca/all-mattresses/sealy)
- [Serta](https://www.nationalmattress.ca/all-mattresses/serta)
- [Beautyrest](https://www.nationalmattress.ca/all-mattresses/beautyrest)
- [Stearns & Foster](https://www.nationalmattress.ca/all-mattresses/stearns-foster)
- [Simmons](https://www.nationalmattress.ca/all-mattresses/simmons)
- [Tempur-Pedic](https://www.nationalmattress.ca/all-mattresses/tempur-pedic)
- [iComfort](https://www.nationalmattress.ca/all-mattresses/icomfort)
- [Chirofoam](https://www.nationalmattress.ca/all-mattresses/chirofoam)
- [Springwall](https://www.nationalmattress.ca/all-mattresses/springwall)
- [NM](https://www.nationalmattress.ca/all-mattresses/nm)
- Mattress Types
- [Traditional](https://www.nationalmattress.ca/all-mattresses/traditional)
- [Euro/Pillow-Top](https://www.nationalmattress.ca/all-mattresses/euro-top-pillow-top)
- [Memory Foam](https://www.nationalmattress.ca/all-mattresses/memory-foam)
- [Organic & Latex](https://www.nationalmattress.ca/all-mattresses/organic-latex)
- [Foam Core/No Coils](https://www.nationalmattress.ca/all-mattresses/foam-core-no-coils)
- [Innerspring](https://www.nationalmattress.ca/all-mattresses/innerspring)
- [Pocket Coil](https://www.nationalmattress.ca/all-mattresses/pocket-coil)
- [Hybrid](https://www.nationalmattress.ca/all-mattresses/hybrid)
- [Mattress in a Box](https://www.nationalmattress.ca/all-mattresses/mattress-in-a-box)
- Mattress Sizes
- [Single / Twin](https://www.nationalmattress.ca/mattress-size/single-twin)
- [Twin XL](https://www.nationalmattress.ca/mattress-size/twin-xl)
- [Double / Full](https://www.nationalmattress.ca/mattress-size/double-full)
- [Queen](https://www.nationalmattress.ca/mattress-size/queen)
- [King](https://www.nationalmattress.ca/mattress-size/king)
- Delivery Areas
- [Greater Toronto Area (GTA)](https://www.nationalmattress.ca/greater-toronto-area-gta/)
- [Toronto](https://www.nationalmattress.ca/mattresses-in-toronto/)
- [Mississauga](https://www.nationalmattress.ca/mattresses-in-mississauga/)
- [Brampton](https://www.nationalmattress.ca/mattresses-in-brampton/)
- [Vaughan](https://www.nationalmattress.ca/mattresses-in-vaughan/)
- [Markham](https://www.nationalmattress.ca/mattresses-in-markham/)
- [Richmond Hill](https://www.nationalmattress.ca/mattresses-richmond-hill/)
- [Scarborough](https://www.nationalmattress.ca/mattresses-in-scarborough/)
- [Pickering](https://www.nationalmattress.ca/mattresses-in-pickering/)
- [Ajax](https://www.nationalmattress.ca/mattresses-in-ajax/)
- [Whitby](https://www.nationalmattress.ca/mattresses-in-whitby/)
- [Oshawa](https://www.nationalmattress.ca/mattresses-in-oshawa/)
- [Newmarket](https://www.nationalmattress.ca/mattresses-in-newmarket/)
- [Barrie](https://www.nationalmattress.ca/mattresses-in-barrie-innisfil/)
- [Niagara Region](https://www.nationalmattress.ca/mattresses-in-niagara-falls-st-catharines/)
- [Hamilton](https://www.nationalmattress.ca/mattresses-in-hamilton/)
- [Burlington](https://www.nationalmattress.ca/mattresses-in-burlington/)
- [Oakville](https://www.nationalmattress.ca/mattresses-in-oakville/)
- [Kitchener - Cambridge - Waterloo](https://www.nationalmattress.ca/mattresses-in-kitchener-cambridge-waterloo-guelph/)
- [Milton](https://www.nationalmattress.ca/mattresses-in-milton/)
- [Georgetown](https://www.nationalmattress.ca/mattresses-in-georgetown/)
- [Canada Wide Shipping](https://www.nationalmattress.ca/canada-wide-shipping/)
- Support
- [Customer Portal](https://support.nationalmattress.ca/tickets-view)
- [Knowledge Base](https://help.nationalmattress.ca/knowledge-base)
- [FAQ](https://www.nationalmattress.ca/knowledge-base)
- [Contact Us](https://www.nationalmattress.ca/visit-us)
[](https://www.nationalmattress.ca/)
Canada's Largest Selection Of Brand Name Mattresses
[mailto:support@nationalmattress.ca](mailto:support@nationalmattress.ca)
Copyright © 2025, National Mattress Canada