Should I exchange or return my mattress?
Making the Right Decision: When to Exchange or Return Your Mattress
We understand that sometimes your first choice might not be the perfect fit. That’s why we offer a return and exchange policy for customers who are unhappy with their new mattress. Having the option to pick a new mattress provides peace of mind if your initial selection isn’t quite right.
However, please remember that both your body and the mattress need time to adjust. We recommend sleeping on your new mattress for as long as possible within the exchange or return period. If you rush to return or exchange too soon, you might not have enough information to make a better choice the second time. So, be patient and give yourself—and your mattress—a fair chance to get comfortable.
For more details on our mattress return and exchange process, please visit our Return Policy.